Refund and Returns Policy

At nabghi, customer satisfaction is our top priority. We believe that every customer has the right to request a return; however, this right is subject to the conditions outlined below to ensure fairness and transparency for all parties.

Return Eligibility

  • Customers may request a return within 3 days from the date of receiving the order.
  • The customer must contact us before the 3-day period ends to initiate the return request.
  • Returned items must be unused, unopened, and in their original condition, with the packaging and protective seal intact.
  • Items that have been opened, used, or removed from their original packaging will not be eligible for return.

Product Information Responsibility

We kindly ask customers to carefully review the product description, images, and details on the product page before placing an order.
If you have any questions, we encourage you to contact us before purchasing to ensure the product meets your expectations.

Returns Due to Our Error

We accept returns at no shipping cost to the customer if:

  • The wrong product was delivered
  • The color, design, or model differs from what was ordered
  • The item does not match the description shown on our website

In these cases, nabghi will cover all return and reshipping costs.

Change of Mind

If you decide to return an item because you changed your mind or no longer need the product:

  • The return request must still meet the conditions above
  • Shipping fees will be the customer’s responsibility

Delivery Delays

If there is a delay from the delivery courier, please contact us immediately.
Our team will assist you and follow up to ensure your order reaches you as soon as possible.

Refund Processing

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed using the original payment method within a reasonable timeframe.

Our Commitment

At nabghi, we always aim to find a fair solution in every situation. Your trust and satisfaction matter to us, and we are committed to providing support whenever needed.

Thank you for shopping with nabghi 🤍